Lead Status’

Status Definition of Status Sub-Status Definition of Sub-Status
New Lead has just been created. Received
Pending Duplicate Review Received, no duplicates and not actively worked on
Received, duplicates that need to be reviewed
Attempting Contact Actively trying to reach out to the lead, but contact has not successfully been made Attempting 1
Attempting 2
Attempting 3
Attempting 4 1st attempt of contact with the lead- did not engage/pick-up
2nd attempt of contact with the lead- did not engage/pick-up
3rd attempt of contact with the lead- did not engage/pick-up
4th attempt of contact with the lead- did not engage/pick-up
Difficulty Contact Experiencing challenges in engaging with a lead. Attempting 5
Attempting 6
Attempting 7
Attempting 8 5th attempt of contact with the lead- did not engage/pick-up
6th attempt of contact with the lead- did not engage/pick-up
7th attempt of contact with the lead- did not engage/pick-up
8th attempt of contact with the lead- did not engage/pick-up
Waiting on Customer Have successfully engaged with the Lead, and is now waiting for the customer to take action. Call Back Customer
Doing Application
Customer requested email only
Work in progress
With Broker Intends to call back customer at a later time
Customer is actively working on completing an application
Customer has requested to receive communication exclusively via email
Actively being worked on
Being handled by the broker
Not Progressing The lead has stalled and is not moving forward in the sales pipeline. No longer Required
Not ready
No reason provided
Cost
Got another loan facility
Term too short
Loan Amount Too Low The customer no longer requires funding
The customer is not in a position at this time to take on funding
The customer’s reason for not requiring funding is not known
The cost of the funding deters the customer from progressing
The customer’s current needs are already met by another provider
The term of the loan is too short for the customer
The amount of the loan is too low for the customer.
Closed Lead has been completed and is no longer active in the sales pipeline. Duplicate
Do not contact
Unqualified Lead identified as a duplicate of another existing record
Lead should not be contacted
Lead does not meet the necessary criteria to be considered
Unreachable Lead could not be contacted du to inaccurate and/or missing contact details. Wrong details Information provided for a lead provided is incorrect, incomplete or inaccurate

Deal Status’

Status Definition of Status Sub-Status Definition of Sub-Status
Application Received Indicate that a customer has submitted an application, and it has been successfully received. Banks In Customer has provided all necessary banking information required for further processing
In Progress Customer is actively being worked on. Scrubbing
Scrubbing Complete
Submitted to Credit
Under Review Cleaning and verifying information
All necessary steps to scrub the bank statements has been completed
With Credit to review
Currently being evaluated/assessed
Additional Info Required More information is needed. Pending info- with customer
Pending info- with ISO Pending info Waiting for further information from the customer
Waiting for further information from the ISO
Waiting for further information
Approved Credit has given a conditional approval amount. Pending Stips
Pending Presentation Offer Made With ISO Pending further information
Pending communication with ISO
With ISO
Contract Requested Indicates that a customer has reached. Contract Requested Partner has submitted contract request to the Contracts Team
Contract Draft Formal agreement being prepared. Contract Draft
Contract Drafting
Contract Drafted
Contract Draft- Pending Info
Pre-Send Review
Contracts Sent Formal Agreement sent to client. Contract Sent
Sent by SS
Sent by DS
DS Contract Viewed
No Response Formal Agreement sent to customer
Agreement sent by Secured Sign
Agreement sent by Docusign
Docusign viewed by customer
Client has not signed after some time.
Pending Settlement Needing to be finalised. Contract Signed
Pre-Final Review
Pre-Final Review- Pending Info Final Review Final Review- Pending info Pending Funding Call
Funding Call Complete
Funding Call Complete- Awaiting Stips
Funding Waiting Approval Client has completed all signing areas of the sent agreement
1st review Waiting for further information
Reviewed by underwriters
Waiting for further information
In the queue for funding call
Funding call complete with customer
Waiting final stipulations before releasing funds
Pending funds being released
Settled Deal has been finalised. Performing
Not performing
Defaulted
Closed Paid, and customer is performing
Customer not performing on repayments
Withdrawn Indicates that a customer has decided to not proceed. Term too short
Cost
No longer Required
Loan Amount Too Low
Got another loan facility
Not Ready
No reason provided The term of the loan is too short for the customer
The cost of the funding deters the customer from progressing
The customer no longer requires funding
The amount of the loan is too low for the customer
The customer’s current needs are already met by another provider
The customer is not in a position at this time to take on funding
The customer’s reason for not requiring funding is not known
On Hold Temporarily paused. On Hold
On Hold - Credit
On Hold - Customer
Declined Customer has been turned down. Time in business too short
Revenue too low
Serviceability
Credit history
Bank statement conduct
ATO debt
Other debts
Not a business
High risk industry
Prohibited industry
Insufficient documentation
Integrity of applicants
Has competitor loan
Rejected By Credit
Customer Declined